Too much of a good thing

“Some people don’t want all that crap, I know I don’t.”

Consider this statement from a recent client. It was my fault. I was explaining why the product didn’t really have this yet and we were working on making THAT better. Basically, doing all the wrong things at all the wrong times to basically sabotage any sort of sales. But it’s not my fault :) I’m a casualty of the “echo chamber”.

After so many conferences and webinars, slick white papers and brilliant slideshows, I somewhere along the lines became convinced that recruiters and HR Pros needed a system that had every bell and whistle, combined every possible piece of analysis, tracked a candidate before, after and through the murky annals of the ATS. And guess what? They don’t. They need some of those things all of the time, and all of those things some of the time and different roles in the system to handle different tasks the same as any other discipline. Or, simply put “They don’t want all that crap.”

I use garlic in almost every dish I make, Indian, Italian, Mexican…even southern biscuits get slathered with garlic butter. My kids are used to it, in fact grew up with copious amount of stinky food being shoved toward them when they were too defenseless to stop it. I figure it’s why vampires never come here.

Anyway, the other day my husband made some garlic bread. And he just put too much garlic on it. He spread the freshly mashed garlic on that puppy like butter (Note: this looks good on cooking shows and in certain Barefoot Contessa articles but in real life, nope.) And the garlic bread, normally a big hit at our dinner table, was left mostly untouched. Why?

Too much of a good thing. I’m building talent communities. Every day this looks a little different. Most days I take people by the hand and lead them through the sign up process. Other days, I train them on daily engagement. For a FEW days last week, I built out our user guide and some retail campaigns. In each and everyone of these jobs, I have to remind myself that I am not talking to the consultants and speakers at the latest conference (although you guys know that I love you). I’m talking to the young recruiter who was astounded that she could message multiple people at once. To the brand new community manager that has no idea what he is doing. To the VP of Talent Acquisition who has spent time perfecting his craft but not really building his brand. These people know what to do, I just need to show them how to do it. But not ALL of it.

Great Expectations and SHRM

I flew in yesterday and immediately started hanging out with friends old and new. I see a lot of familiar faces, many recognizable topics in the handbook and the sizzle on the steak that is conferences, LOADS of swag (and free food, don’t forget the food). But here’s my dirty little secret: despite having been in the industry long enough for it to be downright shameful, I have never been to a SHRM event. Despite serving on a committee within my local SHRM chapter in the Midwest (HRAM shout out!) I’ve never been a card carrying member of SHRM. (gasp! intrigue!)

So here I am, ambassador for BraveNewTalent, humbled guest of SHRM’s own Curt Midkiff and brand spanking newbie at the whole SHRM shebang. What do I have to rely on? My past longing gaze at the twitterstream from SHRM’s I’ve missed, friends and colleagues I respect presenting and sharing their notes and ideas with me beforehand and of course, the opinion of people I’ve known for years, who come to SHRM and keep coming to SHRM…why? Is it for the Keith Urban concert? For the chance to win an iPad? Or is it simply the mass of the thing? A global gathering of HR professionals and everyone and everything associated with…well…working.

When I tell people that I’ve never been to SHRM I either get an incredulous look or a “You’ve gotta be there!” response. So, I’m here and not without a certain level of expectation from the conferences and its organizers. There’s a great deal going on behind the scenes and a lot for the conference to live up to (at least in my mind). A global gathering of HR minds, yeah, this oughtta be good.

 

Pay to Play?

I struggle with writing this. When I first started dabbling in social media, I got kicked in the face a number of times about how unprofessional it was and how it would never increase my earning power and all that mess and what I’m about to say seems like an iteration of that for a new generation. So please, as you read the following, keep in mind that I can be cranky, uninformed and wrong at times. I’m not a full-time journalist and I frequently shoot off at the mouth.

Everywhere I look lately, workplace functions are being turned into games. You can earn badges, complete levels, compete against your peers in this new gamification of…well, everything! I’m not sure about it. To be sure, applying for a job can be tedious, but is it necessary for me to endorse people I’ve never worked with to gain points? Do I need a badge (that someone just made up) in a virtual world to prove to employers that I am good at my job? There is not doubt that Rypple has been hugely successful in building collaborative work environments (their recent trial with Facebook proved that even the holy men of Silicon Valley think their product is worth using) and Branchout has garnered serious buzz and even more venture capital. But I worry about the ahem…ripple effect.

With potential employees, job seekers and candidates, as well as current employees being rewarded for various tasks and gaming becoming part of everything from scheduling to performance reviews, are we not creating the conditions for a bubble of our own? More and more demand to make tasks more rewarding or more fun just so people will DO them?

And what happens when we’re done being amateur recruiters, admins, performance junkies and we have to sit down and do the menial and mundane stuff of our everyday job? Will we? Does this sort of level by level reward and hype prepare people to operate at a strategic or executive level, where the rewards are longer-term and more abstract?

I’m curious and like I said at the beginning, probably wrong. I welcome your thoughts in the comments…if you’ve read this far.

Great People ARE Better

I recently read this article and I was astounded.

 

“Someone who is exceptional in their role is not just a little better than someone who is pretty good,” he argued when asked why he was willing to pay $47 million to acquire FriendFeed, a price that translated to about $4 million per employee. “They are 100 times better.”

Zuckerberg’s casual calculation reminded me of a conversation with Marc Andreessen, the legendary cofounder of Netscape, and now one of Silicon Valley’s most high-profile venture capitalists. “The gap between what a highly productive person can do and what an average person can do is getting bigger and bigger,” he told Polly LaBarre and me for our book, Mavericks at Work. “Five great programmers can completely outperform 1,000 mediocre programmers.”

Now, I admire what Mark Zuckerberg has built, and I consider Marc Andreessen without peer as an entrepreneur and a thinker, but do we take seriously what these two Silicon Valley giants claim about talent?

Author Bill Taylor pretty much gets eviscerated in the comments and for good reason. In his slapdash article, he poo-poos individuals contributors (AKA superstars) and although it’s been widely noted that we are in the age of human capital, builds analogies from…well pretty much just two sport teams.

I get that teamwork is super important but I would not assume that just because someone is a superstar they are incapable of working on a team. In his questioning of “acqhiring” I don’t hold Taylor’s feet to the fire. Like every acquisition, the true value of the purchase needs to be scrutinized and that includes casual calculations like Zuckerberg’s (to use Taylor’s terminology). But to insist that 100 average folks are better than one superstar (or to even label that as a premise in an article about purchasing a very fine team, some great code, and a wealth of experience in the social networking field) is a junior high debate tactic and an oversimplification of the sophisticated knowledge economy in which we find ourselves. While it’s true there are a lot of things in Silicon Valley that are overvalued, I think humans are not one of them.

Now he finishes off the article by saying that most business choices aren’t between 1 and 100. He’s right, so I’m not sure why he wrote the article about that. As mentioned in the comments, Zuckerberg’s (and Andreesen’s) comments weren’t about hiring “character over credentials” but about getting a great team in addition to a great service and business. If Taylor has an issue with “casual calculations” why does he use his own to translate the $47 million pricetag on Friendfeed into a $4 mil-per-employee acquisition, discounting everything in the acquisition BUT the employees and then complaining that they’re overpriced?

I don’t appreciate it. I get it’s an opinion piece but I think it’s one that everyone should read and perhaps form their own opinion on, particularly in the world of HR. It is NOT my opinion that companies should continue to plod along at a snail’s pace and throw more people at a problem. Management issues increase the more folks that show up and that’s the truth, as one very astute commentor notes. I wish I had more time to rant and rave about this but I don’t. Feel free to rip me up in the comments. I think it’s an important conversation to have both from an HR perspective and from the vantage point that I’m a startup employee in the talent sector. Let’s do this.

PS- Can I just say quickly that not every talented performer is created equally? Some are built to shine bright and fast, while others are in it for the long-haul, building less successful but more sustainable projects. Companies should look at the simple trajectory they want to fulfill and hire for that, rather than hiring superstars when they need team players or vice-versa.

 

We’re building a history

This past weekend, I attended #HRevolution. For some it was a revelation, being their first exposure to the genius curated by the powerhouse team (@trishamcfarlance, @steveboese, @crystalpeterson and @beneubanks). For others, it was a settling it and growing comfort with the unconference movement (perhaps a maturing of?). For me, and a few others, it was another chapter in the growing history of #HRevolution.

See, I can make anything about me. It comes from the fact, that at 2 years old, my mother sat me in front of the wedding of Lady Diana to Prince Charles and told me that all the fanfare was for me (my birthday is July 29). I happily believed her. So I can’t help but see things through my own little personal lens and occasionally overstate my own importance (see? I’m doing it RIGHT NOW!). And while my role at this #HRevolution was more documentative than participatory, I still saw how in the three years since its inception, #HRevolution is building a history.

Eric Winegardner sent out a tweet stating that while it’s no longer an unconference, it’s still the coolest freaking conference in the HR world (paraphrasing a bit). He’s right, or at least it’s a scheduled unconference. Presenters new to the casual, no-holds-barred style found themselves trying to corral audiences that came to fight, to debate, to discover and to FIX. Much has changed from the original #HRevolution in Louisville. We still have our amazing organizers, the core group of die-hard fans and sponsors like Monster and Acquire who were there from the beginning. But there’s something new in the air too. More hands were raised, more voices were raised and more tweets than ever pumped out. Tools to help attendees meet up (from MeetMeme cards from Pinstripe to twitter lists created by attendees), a great announcement about the future of #HRevolution and a phenomenal presentation called #HRSlam from presenters Mary Ellen Slayter and Charlie Judy, which like the unconference that inspired it, again turned the conference-speaking model on its head.

There were babies, bacon cupcakes, trust circles, dance parties, even a hookah (okay that was after hours) but before you’re tempted to write those off as the antics of a crazy HR crew (yeah I wrote it) consider this. There was also the CHRO of Kimberly-Clarke, the editor of SmartBrief, an entire Monster.com contigent and more Veeps of HR than you can shake a stick at. Not only that, but the freedom the speakers were given to create their own format (only constraint was time as far as I can tell) produced spectacular results, I saw crossword puzzles, real-lie problem solving, spur of the moment teams, and of course the solving of an actual HR issue by a small rural business that needed an HR fix, but didn’t have the budget for an HR pro. Instead, they got about 60 of them…

Someone said that the first spontaneous meetup (At Marlow’s of lobster mac n cheese fame) had more people than the original HRevolution. Yeah probably, but the organizers told me that they did try to limit the number to keep the conversations authentic, which definitely worked. Some rooms were standing room only, others sat on the floor for a chance to hear people like Paul Hebert, Laurie Ruettimann, Nate Dapore, Jason Lauritsen and more speak.

The star of the conference was accountability, brought to you by people who know whereof they speak. All the conference organizers are gainfully and busily employed, meaning they take time after, before and in between their day jobs to make this amazing experience happen for every one of us. Running a conference is a really hard job, harder still when you already have a job. Many had their employers present or past attendees brought their bosses and managers with them, further pushing forth the message of accountability. So many speakers hammered home the “Now what are you going to do about it?” message that Jason Lauritsen (@jasonlauritsen) and Steve Browne (@stevebrowneHR kicked off the conference sessions with.

I think Paul Smith (@pasmuz) summed it up best when he said: “We need to start acting like adults and expect other people to act like adults. THAT is what HR should be doing.”

Well, that’s what I saw. These people are building a history and I’m honored to be along for the ride!

Tell me more…

It’s no secret that I’m a bit of a conference groupie. I love the booths, the familiar faces and the after hours meetups. For all our social networking, often it’s face to face interactions that still take business to the next level. As a consultant, vendor, practitioner and community manager, I’ve always found sessions to be informative but maintained that you learn quite a bit by diving into the expo floor. After all, these vendors paid to be here, have something concrete to show you and if you peek past the pens and bouncy balls, you can find some pretty innovative stuff, designed (hopefully) to make your job as a recruiter, hiring manager or HR Pro easier.

I attended the HR Demo show last December and I’m excited to be attending again. Why? Because HR Demo turns the traditional conference model on its head, making the vendors the spotlight and the attendees the focus. When you sit down in a session, you get to see a live demo, ask any question you like, or take notes during an active demo, warts and all. That’s a beautiful thing because it puts the purchaser in complete control. For inquiring minds, this is an HR Technology dream.

What if…?

Why doesn’t it…?

How can you…?

Does it run on…?

Taken out of the context of slick marketing materials and well rehearsed webinars, a live software demonstration with a no-holds barred Q&A period brings out questions developers didn’t think of and applications the marketing pros maybe hadn’t counted on. It’s a win-win. The software gets better from your input and the demo team proves their mettle as knowledgeable experts (and quick thinkers!)

HR Demo is the answer to the question I’ve been asking at every booth of every conference in our space since 2007. Tell me more…

Now point me toward the after party.

I wish I had time…

to tell you about all the great things happening but I don’t.

I barely have time to write out this quick post. But what I do have time to do is point you to my latest post on BraveNewTalent.

Tell you I am going to be at HRevolution!

And remind you that I am totally BADA$$ with these skydiving photos.

See you soon (I hope!) In the meanwhile check out HRXAnalysts, TopProspect, Universum, This book and the upcoming IMPACT Conference (which I WISH I could attend).

File Under: Worst Kept Secret EVER

Me. talking. What else?

Online Recruitment – BraveNewTalent.com expands social recruiting platform into US.

It’s been announced! Woohoo! I’m with Brave New Talent, as of March 1, as their Head of Marketing, US. That is fancy for swan diving (or belly flopping) into the world of social recruitment from a vendor perspective, as opposed to the benevolent, vendor-blind community management perspective I once enjoyed.

And what a first month! Fresh off the high (and jet lag) of TruLondon*, a smashing success (all props to Bill Boorman and his supportive community), I launched straight into Web Mission, a fast tracked learning session on true UK strartups and the world of venture capital. I spent a good deal of time with my mouth hanging open, trying not to gape at Internet celebrities. Plus the chance to hang out after hours with Sarah White, John Sumser, William Uranga, George LaRocque, and Randy Levinson. Truly, I learned a lot. BUT, no time to rest and reflect! On to Talent Net Live and SXSW!*

Craig Fisher, in some sort of record, managed to organize a fantastic bunch of speakers and topics (most interesting panel –not mine– on location based marketing with Jill and Aaron), thanks much to sponsors SilkRoad, Ajax Social Media, and the always entertaining Monster (in the form of Eric Winegardner and his hilarious and whip smart team). Absent from TNL but not SXSW, Jenny Devaughn of Hodes and Chris Hoyt of PepsiCo. Had I better mapped out my stay in Austin, I may have caught their presos, but I was able to hang with them after hours nonetheless.

*DISCLAIMER: I may delve more into the conferences in future posts, as I took a ton of notes but right now…no

Back to my new gig. AS you might have noted from past posts, I spent a lot of time deciding on the company I wanted to work with. Truth be told, I was lucky to have any options at all. Let me tell you from the job seeker side, there are a lot of really great companies out there in our space and several that were awesome enough to offer me a job and talk about their businesses with me. But there are places that want you and places that need you. There are organizations that you’re a part of and organizations in which you can embed yourself. There are companies that you align yourself with and companies that become a part of your DNA. I believe that BraveNewTalent, for me, is of the latter ilk. No, we’ve not yet entwined ourselves and my impact on the company (and theirs on me) remains to be seen. But I have done my homework, on the company, the founder, the team, the board, the investors, the target markets and the value proposition (as it sits today and proposed) and I chose BraveNewTalent because I believe in it. Plain and simple.

If you’re not familiar with the company, let me try to break it down for you:

BraveNewTalent (the platform) is built for employers. It helps employers by providing a free platform through which they can create a talent community. It’s fairly intuitive and easy to use (if you get facebook, you’ll get this) and allows BNT community members to follow your company. Talent Words, the company’s main product, provides a jumpstart to acquiring to new followers, through highly targeted ads based on passive candidates’ social graphs. Using facebook, LinkedIn, Google Ads and more, we drive the right candidates (who are interested in working for your company at some point) to your community. Employers can then list, segment, engage with and message these candidates through whatever medium they find useful.

For employers:
• Build a targeted Talent Community that will provide them with a pipeline of candidates they can headhunt from
• Promote their employer brand to the right audience
• Recruit quality and not quantity (engaged candidates will make better employees)

BraveNewTalent for candidates is a community. It exists to serve jobseekers navigating the web with career advice, a forum for questions (and answers) and finally as an integrated (non-intrusive) feed that sits on top of facebook, where they can follow the company’s latest releases, financial news, videos, job postings and more. To use a term coined from John Sumser, they can easily manage their “career portfolio” in a place they’re already socializing. Sure the company knows you’re following them, but until you’re invited to their private community, the relationship is defined by YOUR parameters. Once you have been identified as top talent and are invited into the community, you engage with friends of yours that work there, and your communications are private within that space.

For talent:
• Discover what they really like, and what are their talents suited for
• Understand what they need to learn to develop those talents
• Build their professional profile and connections to launch their careers
That’s the short version. Stay tuned. As with any start up, there’s lots to do and being one of the oldest members of the rapidly growing team (creeeeaaaak) I am working as hard as my asthmatic little heart will let me at this point. Keep me in your prayers… Here we GO!

Big Announcement…

is coming. But it goes something like this. I have a new job. YAY! Announcement to come (insert evil grin here)

I’m mortified. Not because I didn’t choose wisely. I did. It’s a great company, fantastic team and truly revolutionary product. I hemmed and hawed about fit, long-term strategy and wrung my hands in front of tens of people who read this blog as I made my decision. No, that’s not the trouble. The trouble came when I walked into a book store the other day.

I purchased a handy dandy Moleskine (like I do every time I start a new job or project) and a sketch book (because I think I am more artistic than I actually am) and then took a gander at the shelves upon shelves of business books.

During my childhood, books were everything. I wasn’t the athletic one, I wasn’t particularly skilled at dancing and the whole eyepatch and respirator thing RUINED my chances to become Miss North Dakota, as planned. So, by default, I was the smart one. I loved books and they loved me. I blazed through years of educational material, simply by honing my skills of reading comprehension (I’m still a massive advocate of reading comprehension but that’s a whole other blog post). If I didn’t know what something was, to the dictionary! If I was unsure about how to act, to Emily Post! If I needed to know about something before my date of birth, to the Encyclopedia Britannica. Books were for pleasure, for learning, for cooking and for life. If I was interested in it, I had a book on it. I got a book of poetry for my bachelorette party. Seriously. I was raised to believe that books are the answer.

I’m mortified because what I need to know next is not in any of those books. Maybe I am overstating my own importance but I don’t think so. One common denominator in the companies I’ve been speaking with over the last two months is that they all believe they are genuinely going to CHANGE THIS GAME. And if history favors the bold, I think they might be right. Because look at the seismic changes we’ve had over the past decade or so. Incremental year by year and then POW! you look around and things are really different.

And what do you do when no one’s ever done it before?

Maybe write a book

 

the freaking room is on fire

Change is promoted, encouraged, fought for, and touted quite often.

Until someone tries to actually EFFECT change. See that’s where it all gets a little painful for some folks. Because let’s face it, things aren’t really that bad, not for most people reading this blog, certainly not here in Omaha, Nebraska. So change is nice and cozy to talk about in front of the fire, but when the embers start catching the rug on fire, people freak out because the FREAKING ROOM IS ON FIRE!

This is bad because:

-it threatens our safety

-it changes our environment

-it leaves us without clear boundaries

And that should and does scare a lot of people. I was recently at TruLondon in…London speaking with some pretty smart people and I heard stuff.

- Some of the brightest minds in our field come from a business discipline other than HR or Recruiting. Their fresh perspective and unwillingness to spout jargon gave them access to resources not typically allotted to an HR pro. And sometimes the ideas that are formed in that mind or on that team doesn’t really jibe with the recruiting and HR community, which has expanded to include vendors now but…

- Community does not mean the same thing to all people. Some view it as a threat. Others a glorified database. Still others a one sided, expectation laden relationship. Me? I take it at face value. And I think there are others who agree with me. During a debate on privacy online, Kevin Wheeler stated “Who grew up in a small town?” Several people raised their hands. He then followed up with: “And what was your expectation of privacy in that small town?” Posed thus, the answer was, of course ‘NONE!’ Community rules have stayed the same, but the geography is different, the tools are more sophisticated and the data travels real-time. Yes, there are motives for establishing community that are commercial. Hasn’t that always been true? But even as we make that correlation to the past….

- We get nervous when we have nothing to compare to. Our current situation (like or not) is dissimilar to anything in recent history. Even the rate of change is much MUCH larger. So many would like to compare this rapid fire acceleration to the industrial revolution or the telephone but the comparison does not make it so. We are learning and adapting at a much faster rate than predicted even ten years ago. This scares the living daylights out of institutions that have sat at the top of the heap for a even comparatively short time. For those who have existed longer, it has the terrifying sound of a death knell. So we move on to…

- Band-Aids. I touched on this a little bit after my coverage of HR Demo Show. Basically, a band-aid is a product that is designed on an already crumbling foundation. It’s very attractive to those with deep roots into the crumbly foundation, because it offers a way out. However, it’s very unattractive to those who have designed a solution or a plan for TODAY’S problem and thus need the freedom of movement to begin to attack some of those issues without the “ties that bind” it to respectability. It’s easy to dismiss something that doesn’t “race to the bottom” in terms of cost, production time, patches and the like. Something that dares to shoot for where the puck is, is a dangerous animal indeed. I mean that is simply…

- Reality, Hon. Oh reality. The slow, sad dirge of reality that says, you must rate this way. SAYS WHO? “Well it just doesn’t work!” and why not? Because the tool is faulty or because you’ve given a sophisticated drill to someone with no power outlet? A hammer to a baby? How can the environment or the user become more sophisticated save through trial and error? If reality says that this new and innovative idea must fit into the faulty, broken infrastructure that’s been handed to us, why should we accept that?

Just curious.

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